Our client is an international mobile messaging solutions company based in Barcelona. Their goal is to provide businesses with fast, reliable and cost effective ways of keeping in touch with their customers and staff. Their main values are Passion, Innovation, Ownership, and Integrity.
As an Account Manager, you will be in charge of the French market.
You will be responsible for welcoming, training and keeping in contact with current French customers as well as being the first point of contact for our new French customers (inbound warm lead qualification).
Your main responsibilities will be:
- Managing B2B inbound leads trialing the services and online contact requests.
- Making first class presentations both via email or/and on the phone.
- Providing a consultancy-based service to assess customers' requirements and sell the right solution.
- Ensuring the customer journey is as smooth as possible from trialing the services to buying them.
- Ensuring excellent communication and follow up with our potential and existing customers.
- Managing an existing portfolio of customer and taking care of new ones.
- Identifying high potential opportunities and managing with the sales team accordingly.
- Identifying sales opportunities by analysing customer history and trends, using the available data and reports.
- Selling the complete product suite (currently SMS, SMS Surveys, Mobile Journeys).
- Ensuring customer satisfaction by working closely with Support, Marketing and Product Development.
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- Competitive salary with commission based bonus scheme.
- Health insurance (after trial period).
- Working hours: 9-18h.
- Young and dynamic work environment in the center of Barcelona.
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