Service Desk with ENGLISH - Madrid

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At Accenture Technology we are passionate about technology and we love helping our clients realize their full potential. Actually, We have been doing it for more than 50 years.

Cloud Computing, Intelligent Networks, analytical intelligence or mobility services are some of the priority areas where our more than 3,000 professionals work day by day. We are specialized in the provision of specific technological services by environment, language, platform and solution and we are leaders in Design, Development and Application Management; Development Centers, Solutions and Excellence; Business Intelligence & Information Management and Digital Signature Services.

Imagining is the first step. Make it happen is the following. Join Accenture Technology and you can help us design the future of our customers' technology.

We are looking for a Services Desk with fluent English for a bank client in Madrid.

Functions:

Service Desk Analysts typically help users in the Self-Service Portal if they need to create, manage, and update service requests. They can do the following:

• Create a service request on behalf of a requester.
• Manage service requests to make sure that they are not breached and provide status on a service request to a customer.
• Update service requests.
• Work on service request tasks.

REQUIREMENTS:

• 12 months experience working for an investment bank on an IT service desk. Experience on Production Support

• Strong experience with Microsoft Windows platform XO and W7

• Strong verbal and written communication in English

• High level of French will be a plus.

Technical Skills:

• Active Directory

• Windows Workstation

• Call Logging System Service Now

• MS Office

• IBM Lotus Notes

• LAN/WAN, Client Server

• SMS Software

• Network Share Permission

• Blackberry Technologies

• Laptop/Desktop Build and Imaging

• VoIP telephony

• VPN Client

• Ability to trouble shoot remote connectivity

• Citrix ICA Client

• Use remote control tools Goverland

“Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity”