Spain Internal Communications Manager, Amazon Operations en Madrid

As a leader in the global Internal Operations Communications team, you be the single threaded leader for internal communications supporting Spain Operations (Customer Fulfillment, Transportation, AMZL & Specialty) and the development of an editorial calendar and implementation of employee communication and engagement strategies, programs and experiences. The role would suit a tenacious, detail-orientated people person with a passion for storytelling, comfort to lead through ambiguity and agility to navigate a large-scale, complex business.


Core Job Responsibilities:
· Work as part of a global team, developing innovative internal communications strategies, clear narratives and clever tactics that are tailored to, and engage, ES Operations employee base;
· Oversee the implementation of the global news agenda, content and channels across ES Customer Fulfillment, Transportation, AMZL, and Specialty;
· Shared responsibly to develop the EU news agenda building in ES Operations-specific communication strategies, programs and content;
· Proactively build and manage relationships with key ES Operations internal stakeholders across a range of businesses, functions and locations;
· Provide expert internal communications counsel to ES Operations stakeholders and senior leaders within the organization taking account of the legal and nuances across ES;
· Manage change, internal policy, labor relations, and issues and crisis communications to support day to day business needs;
· Be the employee experience advocate, representing and protecting this through all strategies and decision-making.

· Bachelor’s or Master's degree
· 5+ years of public relations or communications experience
· Internal communications experience within a multi-national company

· Internal communications experience with fulfillment centers, retail operations, logistics, and/or technology companies is highly preferred
· Experience developing Operations, Human Resources and Employee Relations content for a diverse, remote and mobile workforce
· Experience developing creative, effective approaches to difficult communications challenges
· Experience creating metrics to measure communication effectiveness, reach and engagement
· Excellent writing skills are a must, with the ability to think and communicate clearly, formulate a clear point of view on complicated issues, and create a concise and well-written narrative
· Comfortable dealing with ambiguity and able to form a cohesive and effective outcome from potentially incongruous facts and individual perspectives
· Possess a strategic approach to problems solving; able to anticipate potential reputational issues
· Ability to exercise high judgment and persuasion, particularly in narrow time-frames
· Willing to roll up one’s sleeves and get work done, even when at times it’s outside the scope of the job
· Keenly focused and able to pay painstaking attention to important details