Country Deployment Expert (Maggie) en Madrid

Rubik's Cube, a 3-D combination puzzle, was invented in 1974 by Hungarian sculptor and professor of architecture Ernő Rubik. Erno realized that if each of the blocks revolved around a rounded center, they could move freely, without breaking or losing the cube shape.

Maggie, formerly known as Model Bank, was born with that same spirit of adaptability. The Maggie transformation programme will unite ING Retail businesses in four Challenger countries – Spain, Italy, France, and the Czech Republic– onto one advanced digital platform serving more than six million customers: this is what we call the Rubik platform.

We rely on new technologies extracting the greatest functionality from each of them, with Agile Methodology, in an international environment where the official language is English, and where there is only room for colleagues who are as good at working with people as with machines.
There are 43,252,003,274,489,856,000 possible positions in the Rubik's cube, but only by choosing the right ones in each moment leads you to the desired solution of the puzzle.
We look for people who are passionate about algorithms and technological challenges to help us push the squares of our cube and discover optimal movements that we could never even have imagined. We know that you could take off all the stickers and put them back, making it look like it's finished... but we don’t do things like this. We want people concerned about clean code, scalability, code testing... and lazy, very lazy, who want to automate everything to never have to do it again ;)

If you like what you’ve read so far, go warm up your hands as we tell you more!

Your role and work environment

 
As Country Deployment Expert you provide expertise on need to know basis in order help deliver complex business demand by Squads and Tribes. you work yourself in the delivery organization as Expert member on the area of expertise. 
As a country deployment expert your key responsibilities are to
• Provide knowledge and experience related to the skills, structures, tools and support mechanisms needed to manage change and to foster an environment conducive to sustaining that change.
• Apply ING One Agile WoW in your everyday jobBased on customer requirements and conduct user review sessions and run stakeholder agreement meetings.
• Translate the strategic direction and business objectives established by Maggie into holistic country deployment strategies and actions in countries through the country deployment framework and craftsmanship.
• Participate in diagnosing problems in the change and planning and leading the transformation in the countries by 
• Impact Analysis based on Process Framework
• Training the trainers in the countries
• Creating and Executing sanity tests
• Running a Model Office across operations, retail, kiosks, during the MOT phase
• Ensuring the operational readiness in the countries by supporting various streams and departments
• Participating in the cut over
• Leverage ING’s WoW, tools, and assets to design and deliver outcomes

Your key responsibilities

As a Country Deployment Expert in Maggie you: 

Adhere to a top-notch country deployment expert team that manages transformation across countries especially the circles, support functions and cross-country tribes in scope
o Manage risks and resolves issues that affect release scope, schedule and quality
o Conduct Transformation Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
o Conduct people readiness review for the craftsmanship for the Expert Team members and possible members in country

Execute Maggie Transformation Plan testing & training & MOT & End User Support to ensure local readiness
o Execute Transformation plan
o Manage risks and resolves issues that affect release scope, schedule and quality
o Coordinate content and effort required for deployment based on FC scope;
o Communicate release details and schedules to the Business as required
o Negotiate, plan and manage all release activities
o Continually work towards making improvements in the release process

Apply Country Deployment framework seamlessly and in a well-integrated manner with the Local plans
o Conduct Transformation Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
o Prepare and execute Testing & Training & End User Support Go-Live activities 

Ensure coordination of all partners, vendors, test teams, internal users and delivery teams on each deployment Work with Product Owners and Global Product Owners to understand impacts in final users
o Liaising with the PO and Integration & Data Migration Leads to ensure that key members of the delivery team and stakeholders are adequately informed of the deployments; 
o Liaising with and managing expectations of the test teams, users, suppliers and country Transformation Lead
o Ensuring correct deployment reporting is carried out according to communication guidelines and metrics captured;

Keep stakeholders and squads per tribe engaged, aware of the changes and local business impacts
o Manage relationships and coordinate work between different teams at different locations
o

Lead in diagnosing problems in the change and planning and provide solutions by
o implementing Impact Analysis based on Process Framework
o implementing Impact the training strategy for trainers in the countries
o implementing Model Office across operations, retail, kiosks, during the MOT phase
o Ensuring the operational readiness in the countries by supporting various streams and departments
o Participating in the cut over with key focus on people readiness in circles and support functions

Identify any gaps in country deployment and owning the action plan facilitating the tribes to execute where required.

Ensuring correct deployment reporting is carried out according to communication guidelines and metrics captured

Strengthen the “One Agile Way of Working” while safeguarding the Orange Code.

Stimulate interaction between people, CoE’s, squads and chapters (within and outside your own CoE).

Create and maintain the new cross-cultural collaboration by creating awareness and understanding, leveraging on diversity and by communicating effectively.

We are looking for

A role model of our Orange Code culture displaying the following behaviours:
Ability to display style flexibility to teams and adapt plan, approach and behavior to the different needs and situations.
Strong organizational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an organization.
Ability to take responsibility, steer strategy implementation based on facts and data; managerial courage to question and make decisions.
Focus on delivery through collaboration, ability to bring people together to work towards the same purpose.
Ability to empower teams to act autonomously, think out of the box and hold them accountable.
Ability to simplify complexity and drive operational excellence.
Ability to support yourself and other team members in development.
Ability to work as a coach, e.g. act as a coach for senior management or board members
Strong resilience; ability to navigate through ambiguity.
Ability to have impact through inspiring and energetic leadership that leads teams through change.

Proven track record and technical skills:
University degree preferably in Engineering or Computer Science or Organisational Change
Masters in Business would be a plus
5–10 years’ professional experience at management level, experience/affinity within the Coaching area (Agile and PACE) is a plus.
Proven experience in strategic migration or transformation projects with high impact.
Strong communication skills
Ability to clearly and effectively communicate ideas and solutions to stakeholders
Excellent oral and written English skills.
Ability to work on an international level.
Business Process Design  
Basic Programming is a plus
Change Enablement
Organisation Change Management  
Change Solution Planning 
Human Capital Strategy   
Learning Strategy                    
Domain alignment (Retail Banking) will be a plus
Experience in Testing
Jira/confluence experience
Excel Macros

Your work environment

You will be working in the ING Maggie team. The work location is Las Rozas, on the outskirts of Madrid although, it will change to Calle Vía de los Poblados, 1, 28033 (Madrid) during 2020.
You will work in close connection with an international network of colleagues and leaders in the ING Maggie countries.

What we offer?

This position is based on a 40 hour working week. Travel to France, Italy, Czech Republic and the Netherlands should be expected.
Life and Accident Insurance
Health insurance for you and any intermediate members of your family (spouse, registered common-law couple and children)
Pension Plan
Meal Allowance (Ticket Restaurant Card)
Special mortgage conditions for ING employees
Flexible Compensation Scheme