Support Engineer en Barcelona

Amazon is looking for a Support Engineer to support and scale the vast array of services powering one of the world’s largest Reliability, Maintenance Engineering platforms. As part of the Automation Engineering team, we support the business in all aspects of the traditional automation pyramid, and we provide our internal users information on all aspects of the status of control systems within Amazon’s EU Fulfillment Network. At a basic level, these systems link our low-level automation systems with the cloud and we work at the cutting edge of all aspects of the automation pyramid, from device level to the enterprise level. The more complex systems are leveraging Machine Learning and Big Data to drive predictive actions, preventing downtime or defects in the material handling equipment and improving the Overall Equipment Efficiency of the installations.

Our ideal candidate is highly autonomous, possesses strong written and verbal communication skills, strong task and time management skills and has a successful track record of remote supporting services and servers both on premise and in the cloud. The desire and ability to work in a fast paced, collaborative environment is essential.

This is a fantastic opportunity to work with some of the best engineers in the industry and help support and shape the direction of automation and machine learning systems within one of the world’s largest fulfillment networks.

· You solve problems at their root, stepping back to understand the broader context.
· You have a strong aptitude for trouble shooting and problem solving.
· You maintain SLA’s through the implementation of proactive issue detection and reporting.
· You can setup and configure monitors to prevent prolonged outages.
· You have a basic understanding of operating system administration.
· You write and review accurate and complete support procedures, system documentation, and issue tracking entries.
· You show good judgment and instincts in decision making.
· Able to prioritize in complex, fast-paced environment.

· Experience working with SCADA, OEE and/or CMMS systems.
· Bash experience plus knowledge of at least one scripting language (Python, Perl, Ruby, JS).
· Experience with SQL and NoSQL databases.
· Knowledge of Linux systems.
· Knowledge of Industrial Internet of Things (MQTT, Pub/Sub) and core Industrial Control Technologies (ProfiNet, Ethernet/IP, OPC-UA, TCP/IP).

· Familiarity with Load Balancers and Firewalls.
· Experience and understand in the area of Industrial Internet of Things (IIoT) and related protocols (MQTT, OPC-UA).
· Experience with at least one programming language (Java, C++).
· Understanding of data modeling algorithms and their performance.


About our rewards:

We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount.

Additionally, you will find yourself in a stimulating environment where you can develop processes as well as yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organisation also offers many opportunities for building a diverse and rewarding career.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.