Services Delivery Program Manager en Sant Cugat del Vallès

Job scope/summary:

Drive strategic programs supporting the PC and Print Services Delivery performance and enabling Service Business growth

Job specifics/responsibilities:

• Manage strategic New Services Introduction (NSI) and Current Services Improvement (CSI)
  • Understand the Services RBU business requirements
  • Translate into required delivery capabilities
  • Design with Delivery Functions a solution meeting business requirements
  • Support the costing process managed by Service Delivery Category manager
  • Drive development and implementation of the new/improved services
  • Communicate progress on NSI/CSI programs

Key deliverables/accountabilities:

• Readiness and Cost Effectiveness of new and/or improved Services

Working relationships:

Internal

• WW CS Category and NSI teams
• CS EMEA A&R
• EMEA Regional PC & Print Services Business Units
• CS EMEA Services and Support (Warranty) Category managers
• CS EMEA Delivery Functions
• CS EMEA Capabilities and Deal Assurance team

External

• Services Delivery partners (ad-hoc)

Education (degree) and professional experience required:

• Bachelor/Master  in Finance / Business Administration / Economics
• Engineering / technical Degree

Other requirements:

• Customer services experience
• Program management experience
• Fluent in English

Personal skills and qualities:

• Strong communication skills; Positive can-do attitude; Customer centric approach
• Out of the box thinking – able to find solutions
• Strong communication and influencing skills; Excellent teamwork skills 
• Able to apply tools and technology to produce results
• Able to understand global business processes and identify impact of change

Technical skills (procedures and documents the employee has to be acquainted with):

• MS Office
• Analytics & Reporting tool /Data management

Entity Code: F9

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