Project Management Internship en Sant Cugat del Vallès

The HP Inc CS (Customer Support & Services) EMEA organization is managing customer support & services delivery for HP Inc consumer & commercial product categories. The organization is aimed at making support and services delivery a competitive advantage for HP Inc, by:

• Innovating in the way we support our customers and our channel partners
• Improving in product quality & warranty cost
• Enabling Services business growth

In the past year, the PC Services business (also known as “Device as a Service” or DaaS) has become a strategic pillar for HP Inc beyond hardware and transactional sales. Computing and Printing Services is a growing market (25% CAGR) with a WW TAM of 24B$ and therefore constitutes a very attractive opportunity for HP Inc.

The PC Services Delivery group within CS EMEA organization is accountable and responsible for the Delivery of those DaaS services, primarily sold to CEP (Corporate Enterprise and Public Sector) customers.

Within that group, the Account Delivery Management team is responsible to define the framework under which the different customer deals will operate, to manage their financial and operational performance, provide reporting and analytics to support operations and decision making and support deal Operational delivery activities.

This internship will be focusing on supporting the definition and development of the Account Delivery Management practice for DaaS, a set of processes, knowledge base and best practice sharing methodologies that will drive the execution and scalability of this important customer facing role.

Tasks:

• Participate in the definition and development of the DaaS ADM practice methodology.
• Collaborate as part of a project team to plan and participate on project tasks as per scope/budget.
• Support in managing stakeholder relationships.

Education and Experience Required:

• University Student in last years of Bachelor´s degree in a technical or business discipline.
• Knowledge of Excel, Databases and basic programing tools/technologies.
• Knowledge of Outlook and Power Point.
• Understanding of Sharepoint systems.

​Knowledge and Skills:

• Demonstrates basic knowledge of project management methods and tools.
• Good communication and presentation skills.
• Team Player.
• Self-motivating and open to work as part of a remote/virtual environment.
• Strong Analytical and summarizing skills - detail oriented with the ability to summarize and identify commonalities across several individual practices.
• Fluent in English.

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