Business Process Manager en Barcelona

Process Management team is ensuring effective order management processes and driving initiatives to bridge organizational strategies into the operational processes.

The Business Process Manager (BPM) is responsible to lead the Business Process Management governance and implementation for his or her respective owned process. In scope are processes owned and defined in the Supply Chain Customer Operations process landscape.

General responsibilities:

• Accountable for definition, documentation, and maintenance of process in Supply Chain area 
• Ensure process is monitored, audited, reported, and reviewed on a regular basis 
• Has/develops expertise on subject matter content to complex business issues 
• Contributes with expertise and consultancy to transformational projects and strategic programs in the area of Customer Operations 
• Analyze and collect business requirements, finalize and coordinate business specifications for system/application developments within agreed SLA’s 
• Tightly collaborate with operations teams, project managers, and other HP functions like Sales, Category, Supply Chain, Logistics, Finance, IT 
• Develops new ideas and methods for developing the assigned processes. Works on complex problems/ projects where analysis of situations or data requires an in-depth evaluation of multiple factors 
• Exercises significant independent judgment within broadly defined policies and practices to determine best method for process improvements 
• Drive or participate cross-functional, cross-region initiatives and ensures that are implemented effectively and in an efficient manner 
• Provides mentoring and guidance to team members 
• Ensures proper backup and handover during vacation and other absence 
• Drives and applies internal policies to ensure HP policies and audit requirements are met 
• Performs additional activities related to department’s activities as assigned by managers

Duties:

• Develop, document and deploy the process assigned within managed area
• Measure and analyze the defined process metrics
• Review process performance with respective stakeholder and take corrective actions
• Continuous process improvement
• Ensure HP standards and audit requirements are met & maintained
• Provide process expertise in business decisions

Job requirements:

• Bachelor's degree in Economics or IT related fields 
• Experience in working with multiple countries/regions at a high level of complexity 
• E2E Supply Chain processes understanding   
• Strong understanding of the BPM methodology 
• Very good knowledge of the Lean Six Sigma improvement methodology
• Strong communication and presentation skills at senior management level 
• Excellent verbal and written communication in English

Competencies:

• Customer centric/Sales centric 
• Strong operations management background 
• Good understanding of Supply Chain business and processes 
• Persistence, the ability and will to find a way to make it work 
• Ability to multitask within a fast-paced and dynamic workplace 
• Analytical and problem solving skills, manages time periods with high stress level 
• Attention to detail paired with a good level of strategic thinking 
• Assertiveness
• Positive, creative, structured and organized

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