en Madrid

Amazon is looking for a highly talented and motivated Senior Product Manager to bring the Prime program to the next level in Italy and Spain. This Senior Product Manager will work with local, EU and global teams to deliver highest-quality benefits and customer experience to millions of Prime customers. Main responsibilities include, among others:
· Prime Product Management, through the definition of new benefits and improvement of the currently existing ones (shipping, shopping, digital benefits).
· Prime Payments, working with teams across the organization to deliver new payment products and features for Prime members and fixing billing and payment defects.
· Prime membership experience, engagement and retention through increased awareness and usage of benefits and initiatives to drive customer satisfaction.
· Prime members segmentation and lifecycle management, generating insights and identifying opportunities.
· Prime program overall optimization, considering customer behavior, revenue and ROI.
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You will be responsible for identifying projects/initiatives that will help us maximize the value of Prime and delight our customers, through insightful analysis and customer focus. You will work closely with other Prime, Marketing and Benefit teams in driving and implementing projects benefiting IT and ES Prime customers, but also with Retail teams to ensure healthy Retail inputs (Selection, Pricing, Convenience) for Prime customers.
You will demonstrate a strong bias for action in getting things done in internet time, whilst maintaining an analytical and process driven approach to prioritization and decision making. The ideal candidate will be comfortable in a dynamic environment; will be a creative and analytical problem solver with the opportunity to fulfill the Amazon motto to “Work Hard. Have Fun. Make History.”

· 8+ years professional experience in product management, marketing or management consulting, ideally within a consumer e-commerce environment
· Strong project management skills
· Very high customer orientation
· Strong analytical skills (including Excel proficiency and SQL), a passion for metrics and figures, and the ability to get into the details, while also seeing and understanding the big picture.
· Fluent in English and Spanish/Italian. Strong written and verbal communication skills and ability to influence
· Ability to partnering with diverse teams in different organizations
· Bias for action and hunger for quantifiable results
· Successful candidates will be autonomous, tenacious and creative. They will quickly adapt to work in a fast paced environment where prioritizing and multi-tasking are essential

· Post-graduate education / Masters level qualification (MBA from top tier school is a plus)
· Experience in start-up type environments or short-cycle businesses
· Experience working with remote teams
· Proven experience with membership or loyalty programs in a B2C business
· Experience in payments