Receptionist en Valencia - Ibiza

Casa Cook is Thomas Cook’s newest breed of hotels designed to cater for trend-conscious travelers who seek a laid-back and authentic holiday experience. Casa Cook provides a home away from home, with an individual design that creates a warm and relaxed atmosphere. Guests can indulge in their love for fresh, locally produced food, culture, and design whilst listening to the latest DJ sounds.

As adventurers, creatives, foodies, and dreamers, we’ve travelled the world meeting like-minded souls along the way. With Casa Cook we aim to create places that bring together people with shared interests and ideals. Retreats for a community to connect and grow. With rich experiences shaped by urban cultures across the globe.

We are currently looking for several Receptionists to join us at Casa Cook Ibiza!

As a Receptionist at Casa Cook you will have a key position in the arrival experience and stay of our guests. You will provide inspirational service and ensure our guests receive a high quality, personalised service.

RESPONSIBILITIES:

• To ensure a daily smooth check in and check out experience ensuring seamless guest service and adhering to all Reception department policies by confirming reservations, assigning room, and issuing and activating room key
• Differentiate between different guest types and handle them in the appropriate manner; customers with confirmed or claimed reservations
• Provides accurate information to guest enquiries related to hotel facilities
• Process all payment types such as room charges, cash, checks, debit, or credit
• Process all check-outs including resolving any late and disputed charges
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Maintain a professional image on duty, including a polite and courteous manner, cheerful disposition and punctuality
• liaises and co-operates with other operational departments, notably Housekeeping and Accounts on all Front Office matters that affect them
• Ensures that telephones are answered promptly and efficiently to the department standard responding quickly to queries received from guests
• Perform other reasonable job duties as requested by Management

REQUIREMENTS:

• Previous experience in a similar environment and role
• Excellent communication & organizational skills.
• Enjoys working in a fast paced working environment
• Fluent in English

Preferred:

• Working knowledge of hotel reservations system
• Fluent in German and Spanish
• Professional qualification in hotel industry or tourism

BENEFITS:

• Join the Casa Cook team and help us continue our success story on Ibiza
• Work in a unique, exciting and inspiring setting
• Meals during your working hours
• Grow your career in a fast-paced international environment with hotels located around the world
• Competitive salary

Launched in 2016, Casa Cook is part of Thomas Cook Hotel & Resorts (part of the Thomas Cook Group), with 200 hotels in 47 destinations. Casa Cook is one of Thomas Cook’s eight hotel brands and is set to expand internationally over the coming years.