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Process Expert en Madrid

Descripción del empleo

This is Us.
 
A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.
 
In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.
 
The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.
 
And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.
 
Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

What are we looking for?
 
 
For us, a PROCESS EXPERT is someone who:
 
Knows about:
 

  • Manages stakeholders from different departments and is used to team working.
  • Manages International Projects
  • Project Management
  • Designs Dashboards and data collection experiences
  • Uses ARIS or other processes modeling tools
  • Uses English to work and share experiences.
 
Is a master of:
 
Continuous improvement execution
  • Facilitates Kaizen events and other group dynamics to systematically improve processes.
  • Coordinates projects related to continuous Improvement, assisting the project team.
  • Establishes and follow-up reports to measure the impact of these initiatives.

Continuous improvement coaching and training
 
  • Trains the process community within ING Spain in continuous improvement and process management methodologies (mainly Lean Six Sigma) and its associated tools (e.g. Value Stream Mapping or Statistical Process Control).
  • Helps to define a dissemination plan about continuous improvement and process management in order to help the staff of ING Bank Spain and Portugal to become aware of the benefits of these disciplines through workshops and other interactive initiatives.
 
Process framework
 
  • Develops processes dashboards using a Statistical Process Control approach to put under control variability across processes.
  • Sets-up a process mapping framework based on ING Group policies and implemented in ARIS that facilitates process simulation.
 
Is an ace in:
 
  • High-performance team, management and motivation.
  • Empathy and social abilities.
  • Communication skills, both oral and written.
  • Leadership, capability to be recognized as an expert inside and outside the team.
  • Analytical skills and detailed-oriented.
  • Global vision and business understanding capabilities.
  • Process automation and robotizing.
 
 
Has worked with:
 
  • Continuous process improvement methodologies (Lean, Six Sigma)
  • Agile methodologies (Scrum, XP, Kanban)
  • Microsoft Office Package.
 
A day at ING looks very much like this:
 
7.00 - 10.00 h / Arrives at the office (Flexible start time)
At 10.00 h / Daily planning
At 11.00 h Kayzen dinamic
At 12.00 h Process modeling in Aris
At 13.00 h Takes a break and goes down to the canteen.
At 14.00 h Helps other Ops area to create a new dashboard
At 16.00 h Training
16.00 - 19.00 h (Flexible end time). Goes to the paddle tennis court for a game.
Win or lose a shower and off to home.
 
What do we offer?
 
Flexible schedule.
What goes on at ING matters much to us.
But we know that the most important things are outside the office.
 
 
Free meals.
So that thinking about what to have for lunch doesn’t take up your time or your cravings.
 
 
Life and health insurance.
For you and all your family (spouse/partner and children).
 
Free company shuttle.
We take you from Madrid city center to our offices at Las Rozas (and back!)
 
 
Banking benefits.
Special loan or mortgage terms after 6 months working at the bank.
And benefit from our pension plan after 2 years with us.
 
 
More health, more sports.
Paddle tennis court and lessons available to you
Runners club with your own trainer
Clinics with professional, world-class athletes
Physiotherapy service on site

Información extra

Status
Inactiva
Localización
Madrid
Tipo de contrato
Tiempo completo
Carnet de conducir
No
Vehículo
No
Carta de motivación
No

Madrid | Tiempo completo