en Barcelona

Title - Operations Specialist
Location - Barcelona

Shift: Night (from 23:00 CET to 07:10 CET)


At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Overview
European ROC (Relay Operations Center) is the central control center for transportation execution across Amazon's European transportation network, supporting both domestic and inter-country transportation movements for European geographies. The team is responsible for planning and scheduling the trucks/vehicles to be placed at each of our Fulfillment Centers across Europe, based on various factors such as forecast, historical trends, vehicles capacity and carrier capabilities. ROC plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time.

Purview of an Operations Specialist
Operations Specialist works across the EU in a cross-functional environment to determine future demand for transportation resources, and translates these into capacity plans. S/he facilitates the flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and delivery performance. Operations Specialist provides timely resolution to the issue in hand by researching and querying internal tools, by taking real-time decisions and having effective communication with the stakeholders (over phone or email). An ideal candidate should be able to understand the issue and be able to drive customer experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in verbal and written form.

Responsibilities include, but are not limited to:
· Must be able to quickly understand the business impact of trends and make decisions based on available data.
· Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems); perform ad hoc reporting and analysis as needed – this ability can be developed over time.
· Develop and understand performance metrics to assist with driving business results.
· Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.
· Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC.
· Communicate with external customers (Carriers, Vendors, Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
· Provide real-time customer experience by working in a 24/7 operating environment.

· Bachelor's degree or equivalent
· Proficiency in Excel (Pivot Tables, VLookUps)
· Fluent in English and one of the following SEU languages: Spanish, French or Italian
· Excellent communication, both verbal and written.
· Strong inter-personal and relationship-building skills.

· Availability to work during the night shift

· Work experience in Operations/Supply Chain/Logistics/E-commerce is a plus


By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.