EU Senior Employee Relation expert, ATS&CS en Madrid

The Amazon ER team is passionate about business partnering in its truest sense. Reporting to the EU ER Principal, the Senior Employee Relation expert will play a critical role in developing and delivering the Employee Relation plan across a EU Region with a number of locations in various countries. He/she will work closely with the EU senior leadership teams and the wider EU HR network operations team to drive projects and programs across the network. In a EU ER function, he/she will partner with the country leaders and operate with a high level of autonomy in a Matrix structure.

The Senior Employee Relation expert works as part of the senior leadership team, developing and delivering Employee Relations projects and programs whilst ensuring, through a team of local OPS, HR and ER Managers, the effective delivery of an excellent, customer-focused ER service to the operations team.
Responsibilities include:
- Design, coordinate and deploy the EU ER projects and programs within the region of relevant business line,
- Identify and work on mechanisms to ensure compliance and remove vulnerabilities within the business line, across geographies,
- Contribute to EU and support country ER strategies to increase employee engagement and mitigate risks related to workplace and working conditions,
- Develop and deploy engagement capability programs across EU for the relevant business line,
- Focus on the strategy related to Employee Relations, develop guidance for Employee representatives’ bodies and trade unions Management
- Working backward from the Business needs and work with various stakeholders on proactive actions sustaining the growth of the business.

The successful candidate will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused commercial environment. The successful candidate will:
- Have &gt5 years of relevant HR/ER experience with HR/ER/Legal background, ideally within a high volume, fast paced and customer focused environment
- Possess problem solving and analytical capability; experience of managing ambiguity and analyzing HR and ER metrics to find root causes and develop short, medium and long-term plans
- Have the ability to develop effective working relationships with senior leadership in EU and in countries in Matrix organization
- Demonstrate the ability to motivate and influence others
- Have emotional intelligence and strong passion for engagement
- Have a proven hands-on attitude, be flexible and adaptable
- Possess strong change management, negotiation and influencing skills
- Have intellectual curiosity; bring valuable insight into the team / business and be creative
- Willingness to travel 30-40%
- Preferred Qualifications · Degree and ideally law degree / legal background preferred
- Good understanding of MS Office tools (Outlook, Excel) and HR information systems (e.g. PeopleSoft) would be advantageous.
- Fluent in English + one other EU language

The successful candidate will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused commercial environment. The successful candidate will:
- Have &gt5 years of relevant HR/ER experience with HR/ER/Legal background, ideally within a high volume, fast paced and customer focused environment
- Possess problem solving and analytical capability; experience of managing ambiguity and analyzing HR and ER metrics to find root causes and develop short, medium and long-term plans
- Have the ability to develop effective working relationships with senior leadership in EU and in countries in Matrix organization
- Demonstrate the ability to motivate and influence others
- Have emotional intelligence and strong passion for engagement
- Have a proven hands-on attitude, be flexible and adaptable
- Possess strong change management, negotiation and influencing skills
- Have intellectual curiosity; bring valuable insight into the team / business and be creative
- Willingness to travel 30-40%
- Preferred Qualifications · Degree and ideally law degree / legal background preferred
- Good understanding of MS Office tools (Outlook, Excel) and HR information systems (e.g. PeopleSoft) would be advantageous.
- Fluent in English + one other EU language