Descripción del empleo
On behalf of JLL, Ciklum is looking for a Technical Support Lead to join Málaga Microsoft Dynamics 365 team on a full-time basis.
Responsibilities
- Acts as single point of contact for support & release related matters;
- Troubleshooting of bugs and validation of behaviour on the system;
- Support with Microsoft Calls where necessary;
- Assist with testing of releases;
- Lead and instruct the offshore (India via NTT) support team;
- Liaising with JLL Global Microsoft support team;
- Assist with ServiceRequest delivery for BAU user creation and access management;
- Assist with training material & user documentation;
- Manage all activities related to delivering releases to the local Customer business contacts;
- Co-ordinating UAT and helping users understand what is required for testing;
- Define and follow release process including related best practices;
- Communicate release related needs to Dev and QA teams;
- Interfaces to all stakeholders to guarantee agreed timing, scope and quality of the release;
- Drive the Go-live process;
- Monitor and report risks around support and release KPIs;
- Monitor release quality metrics in conjunction with Quality Assurance Team;
- Contribute to Continuous Improvement system for support and release related activities;
- Manage, automate and optimize build systems in conjunction with DevOps Teams for better efficiency.
- Acts as single point of contact for support & release related matters;
- Troubleshooting of bugs and validation of behaviour on the system;
- Support with Microsoft Calls where necessary;
- Assist with testing of releases;
- Lead and instruct the offshore (India via NTT) support team;
- Liaising with JLL Global Microsoft support team;
- Assist with ServiceRequest delivery for BAU user creation and access management;
- Assist with training material & user documentation;
- Manage all activities related to delivering releases to the local Customer business contacts;
- Co-ordinating UAT and helping users understand what is required for testing;
- Define and follow release process including related best practices;
- Communicate release related needs to Dev and QA teams;
- Interfaces to all stakeholders to guarantee agreed timing, scope and quality of the release;
- Drive the Go-live process;
- Monitor and report risks around support and release KPIs;
- Monitor release quality metrics in conjunction with Quality Assurance Team;
- Contribute to Continuous Improvement system for support and release related activities;
- Manage, automate and optimize build systems in conjunction with DevOps Teams for better efficiency.
Requirements
- Bachelor’s or Master’s degree in computer science or an equivalent qualification;
- Fluent in English, both in spoken and written form;
- Proven expertise in Technical Support, Software Release Management, Configuration Management and /or Project Management;
- Broad view of software development methodologies and best practices;
- Very good understanding of quality assurance at various life cycles of product development;
- Good communication and teamwork skills both with technical staff and business contacts;
- Experience in agile software development life cycle;
- Experience in testing, test automation and respective tools and software Quality Assurance best practices;
- Experience of Microsoft Dynamics 365;
- Bachelor’s or Master’s degree in computer science or an equivalent qualification;
- Fluent in English, both in spoken and written form;
- Proven expertise in Technical Support, Software Release Management, Configuration Management and /or Project Management;
- Broad view of software development methodologies and best practices;
- Very good understanding of quality assurance at various life cycles of product development;
- Good communication and teamwork skills both with technical staff and business contacts;
- Experience in agile software development life cycle;
- Experience in testing, test automation and respective tools and software Quality Assurance best practices;
- Experience of Microsoft Dynamics 365;
What's in it for you
-
Unique working environment where you communicate and work directly with client;
- Variety of knowledge sharing, training and self-development opportunities;
- Competitive salary;
- State of the art, cool offices with warm atmosphere which creates really good working conditions.
-
Unique working environment where you communicate and work directly with client;
- Variety of knowledge sharing, training and self-development opportunities;
- Competitive salary;
- State of the art, cool offices with warm atmosphere which creates really good working conditions.
Información extra
- Status
- Inactiva
- Localización
- Málaga
- Tipo de contrato
- Tiempo completo
- Tipo de trabajo
- Servicios Consultoría IT
- Carnet de conducir
- No
- Vehículo
- No
- Carta de motivación
- No
