ICQA Operations Manager en Barcelona

ICQA Operations Manager

Do you have a Bias for Action?
Would you like to be part of an innovative, fast-paced and motivated team?

We’re glad to hear it.
Each action we undertake is on behalf of our customers, which is why we keep a close eye on all processes in our Fulfilment Centers. Our Fulfilment Centers are at the heart of Amazon’s world-class and rapidly growing Operations network: they’re where we manage our fast-moving inventory. They’re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out.

We’re looking for a detail-oriented leader to join our Inventory Control and Quality Assurance team. We’ll need you to ensure that we continue delivering as reliably as ever to our customers, with all teams maintaining their performance and quality of service.

When working on Inventory Control (IC), you’ll carry out extensive analysis and research, as you come to understand and correct any vacancies in our inventory.

The other significant portion of your time will be devoted to Quality Assurance (QA). In this line of responsibility, you’ll proactively audit team efficiency. For example: how closely everyone in your Fulfilment Centre is adhering to agreed processes, while highlighting any discrepancies.

Your responsibilities:

· Managing the site-based Inventory Control and Quality Assurance team,
· You’ll maintain Health and Safety standards within your sphere of influence, actively promoting a positive Health and Safety culture on-site,
· Monitor KPIs regarding accuracy and integrity of Quality and Inventory transactions; then, you’ll provide feedback to Operations where necessary,
· Review and analyze customer defect data, while developing corresponding action plans to reduce and eliminate causes of any issues,
· On a daily, weekly and monthly basis: develop and execute action plans for increasing quality, inventory accuracy and service satisfaction,
· Partner with Management in the communication of Inventory Control and Quality Assurance policies and procedures: you’ll keep an eye on compliance in your Fulfilment Centre,
· Carry out supervisory responsibilities in accordance with Amazon’s wider policies and procedures, including:
· Interviewing and training both exempt and non-exempt employees,
· Assuming accountability for setting and meeting operational goals,
· Planning and forecasting,
· Assigning and directing work and employee deliverables,
· Performance appraisal of team members,
· Rewarding and disciplining employees where appropriate.
· To build up an understanding of Fulfilment Centre inventory systems and processes, and to provide assistance and expertise for problem-solving wherever you can.

Basic qualifications:

· You possess strong analytical skills alongside a solid problem-solving background,
· You’ll also need time management skills, to help you tackle operational challenges in a timely fashion,
· Excellent written and verbal communication skills, as well as demonstrated ability to manage, motivate and positively influence team behaviors,
· Customer-centric, close attention-to-detail, as you Insist on the Highest Standards,
· Strong commitment to employee development,
· Strong technical and IT skills: you’re able to learn our Fulfilment Centre warehouse management system,
· You’re highly dependable and able to manage business functions that can operate 24/7 (including holidays): you commit the time required to get the job done,
· You're fluent in Spanish & English, both verbally and written.

Preferred qualifications:

· A background in a logistics, distribution or similar environment would be ideal,
· An understanding of Lean and Six Sigma techniques would be beneficial to your application,
· A degree in a science or logistics-based discipline, with a strong bias towards analytics and data would be advantageous.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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